Refund Policy

Full refund cases

• A duplicate charge or verified payment-system error.
• The report is not delivered within 24 hours because of Hongsimdang's system failure.
• The delivered content is materially different from the length or components promised at checkout.
• A refund is required by applicable law.

After generation begins

A change of mind, dissatisfaction alone, or incorrect customer-entered birth details normally does not qualify for cancellation after personalized generation has started. This does not limit refunds for service failure or materially incorrect delivery caused by Hongsimdang.

Diary Plus passes

The 31-day Diary Plus pass is a one-time purchase and does not renew automatically. To end paid access early and request a refund for unused time, contact support. The unused portion is calculated from the final amount paid and the remaining access time, rounded up to the nearest cent. No cancellation fee is added. Access ends when the refund takes effect. Duplicate charges and confirmed system errors qualify for a full refund.

How to request a refund

Email support@hongsimdang.kr with the order number, checkout email, payment date, amount, and reason. Never send a full card number. Approved refunds are returned through the original payment processor.

Processing time

Hongsimdang normally initiates an approved refund within three Korean business days. The payment provider or card issuer may require additional time before the credit appears.

Support

For a missing report, duplicate charge, or failed payment, contact us immediately at the support email above.