Refund Policy
Korean policy effective July 22, 2026 · English edition updated August 6, 2026
Personalized reports are digital content. Generation begins after payment confirmation and may create non-recoverable processing cost.
Full refund cases
- A duplicate charge or verified payment-system error.
- The report is not delivered within 24 hours because of Hongsimdang's system failure.
- The delivered content is materially different from the length or components promised at checkout.
- A refund is required by applicable law.
After generation begins
A change of mind, dissatisfaction alone, or incorrect customer-entered birth details normally does not qualify for cancellation after personalized generation has started. This does not limit refunds for service failure or materially incorrect delivery caused by Hongsimdang.
How to request a refund
Email support@hongsimdang.kr with the order number, checkout email, payment date, amount, and reason. Never send a full card number. Approved refunds are returned through the original payment processor.
Processing time
Hongsimdang normally initiates an approved refund within three Korean business days. The payment provider or card issuer may require additional time before the credit appears.
Support
For a missing report, duplicate charge, or failed payment, contact us immediately at the support email above.